Telstra · 2021

How to Reset a Telstra Essential Smart 2.

Learn how to soft reset (reboot without losing files), factory reset via the Settings application, or hard reset your Telstra Essential Smart 2 using hardware button combinations inside Android Recovery or iOS DFU mode.

🔒 Google FRP / iCloud Lock Alert: Performing a hardware recovery reset will trigger the device verification lock. Ensure you know your accounts before resetting or follow our unlock solutions below.

Soft Reset (Force Restart)

Step 1Hold Power + Volume Down for 10-15 seconds

Keep holding until the screen turns off and the device restarts.

Factory Reset via Settings

Step 1Settings -> System -> Reset Options

Navigate to system options.

Step 2Select "Factory Data Reset" or "Erase All Data"

Confirm with lock code.

Factory Reset via Recovery Mode

⚠️ Warning: Erases all user files. Google Factory Reset Protection (FRP) will trigger. You will need the logged-in Google account.

Step 1Power off completely

Wait 30 seconds.

Step 2Hold Power + Volume Down (or Volume Up)

Hold until the brand logo appears. Release.

Step 3Select "Wipe data/factory reset"

Use Volume keys to scroll and Power key to select.

Step 4Reboot system now

Restart device.